FAQ
How do I start an order?
Choose your community first, then browse groceries and add items to your cart. Your selected community helps show the right pricing and shipping information before checkout.
Why do prices change by community?
Product and shipping costs can vary by destination. Arctic Fresh uses Northbound to show community-specific pricing so you can review your cart before checkout.
How does Nutrition North eligibility appear?
Nutrition North Canada eligibility is program information, not a sale. When an item is eligible, the available support is reflected in the price and shipping details shown for your selected community.
When will my order arrive?
Delivery timing depends on your community, transportation schedules, weather, and item availability. Check your order updates or contact support if you need help with a specific order.
Is there a minimum order?
Some orders need to meet a minimum before checkout. When a minimum applies, the cart shows the current requirement and guides you before you complete your order.
How do I redeem rewards points?
Log in to your account and open the rewards panel to see your available points and rewards. When you redeem points, use the reward discount during checkout before placing your order.
Do points apply automatically at checkout?
No. Points need to be redeemed through the rewards panel first. After redeeming, make sure the reward discount is applied at checkout before completing your order.
What happens if an item is unavailable?
If an item is unavailable, Arctic Fresh may follow the substitution preference shown during ordering or contact you for support. Your final order details should reflect the items that are fulfilled.
How do I get help with an order?
Use the contact information on the site or in your order confirmation. Include your order number when you have one so support can look up the right details.
