ALL PRICES INCLUDE SUBSIDIES AND SHIPPING. Minimum order of $150.
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    Delivery

    Is there a minimum order amount for delivery?

    The minimum order amount is $150.

    How much does delivery cost?

    The delivery costs are integrated within the price, with the Nutrition North Canada subsidy applied.

    How long will my order take to be delivered?

    An average order will be filled within 2-4 days, and you will be sent a tracking number to follow when the order arrives in your community.

    Where do I pickup my order?

    An airline agent will call you once your order arrives and your order can be pick up at their cargo area in their community.

    Products

    (Satisfaction/Guarantee) What happens if I am not satisfied with my order? (Or What happens if the order contents have spoiled?)

    If you’re not satisfied with your order you can contact us and we will work together to make sure you are satisfied. If the product has spoiled due to the duration of transit, we will replace the items at no cost and work with our carrier to fix the problem.

    What if an item in my order is out of stock?

    If the item requested is not available, You will be contacted with choice of a substitution, or given the choose to wait and make the order once the product becomes available.

    Can I suggest a product for Arctic Fresh to carry?

    Yes, we are here to help our customers have access to products they currently don’t have.

    How can I stay up to date with promotions and special offers?

    Sign up to our email newsletter.

    Can I purchase a gift card?

    Yes, gift cards are available for purchase.

    Can I reorder the same items as last time? 

    Once you have an account with us, you can create a shopping list which saves a group of items you usually purchase. This feature is coming soon.

     Can I save items as favourites for future orders?

    Yes. You can do this through a shopping list. This feature is coming soon.

    How can I pay for my order?

    You can pay by credit card or through EMT(electronic transfer) 

    Where can I see the status of my order?

    Once you make an order, we will send you a tracking number to follow the status of your order until it reaches your community.

    Can I cancel or modify my order?

    Your order is processed 24 hours after is placed.

    When will my order be processed?

    Your order is processed 24 hours after is placed.

    Is there a cutoff time for my order?

    Yes, we ship to the communities 5 days a week, Monday to Friday. Depending on when you order, your products will be placed on one of those planes from Ottawa.

    Choose location

    To better serve you, please choose your location from the dropdown menu below.