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    Is there a minimum order amount for delivery?

    The minimum order amount is $50.

    How much does delivery cost?

    The delivery costs are integrated within the price, with the Nutrition North Canada subsidy applied. Only for subsidized products. 

    Other items that are not subsidized will have shipping calculated at checkout; based on the community you are ordering for. 

    How long will my order take to be delivered?

    An average order will be filled within 2-4 days, and you will be sent a tracking number to follow when the order arrives in your community.

    Where do I pickup my order?

    An airline agent will call you once your order arrives and your order can be pick up at their cargo area in their community.


    (Satisfaction/Guarantee) What happens if I am not satisfied with my order? (Or What happens if the order contents have spoiled?)

    If you’re not satisfied with your order you can contact us and we will work together to make sure you are satisfied. If the product has spoiled due to the duration of transit, we will replace the items at no cost and work with our carrier to fix the problem (If total weight of reshipment is equal to or over 5kg).

    What if an item in my order is out of stock?

    If the item requested is not available, You will be contacted with choice of a substitution, or given the choice to wait and recieve the order once the product becomes available.

    Can I suggest a product for Arctic Fresh to carry?

    Yes, we are here to help our customers have access to products they currently don’t have. Email us at 

    How can I stay up to date with promotions and special offers?

    Sign up to our email newsletter.

    Can I purchase a gift card?

    Yes, gift cards are available for purchase.

    Can I reorder the same items as last time? 

    Once you have an account with us, you can create a shopping list which saves a group of items you usually purchase. (COMING SOON)

    How can I pay for my order?

    You can pay by credit card or through EMT (electronic transfer). Orders placed by EMT will be cancelled if payment is not received within 2 days.

    Where can I see the status of my order?

    Once you make an order, we will send you a tracking number to follow the status of your order until it reaches your community.

    Can I cancel or modify my order?

    Your order can be cancelled within 24 hours of placing it; this can be done by emailing Modifications to an existing order cannot be done.

    When will my order be processed?

    Your order is processed 24 hours after is placed.

    Is there a cutoff time for my order?

    Yes, we ship to the communities 5 days a week, Monday to Friday. Depending on when you order, your products will be placed on one of those planes from Ottawa.

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    To better serve you, please choose your location from the dropdown menu below.