The minimum order amount is $50.
The delivery costs are integrated within the price, with the Nutrition North Canada subsidy applied. Only for subsidized products.
Other items that are not subsidized will have shipping calculated at checkout; based on the community you are ordering for.
An average order will be filled within 2-4 days, and you will be sent a tracking number to follow when the order arrives in your community.
An airline agent will call you once your order arrives and your order can be pick up at their cargo area in their community.
If you’re not satisfied with your order you can contact us and we will work together to make sure you are satisfied. If the product has spoiled due to the duration of transit, we will replace the items at no cost and work with our carrier to fix the problem (If total weight of reshipment is equal to or over 5kg).
If the item requested is not available, You will be contacted with choice of a substitution, or given the choice to wait and recieve the order once the product becomes available.
Yes, we are here to help our customers have access to products they currently don’t have. Email us at email@example.com
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Yes, gift cards are available for purchase.
Once you have an account with us, you can create a shopping list which saves a group of items you usually purchase. (COMING SOON)
You can pay by credit card or through EMT (electronic transfer). Orders placed by EMT will be cancelled if payment is not received within 2 days.
Once you make an order, we will send you a tracking number to follow the status of your order until it reaches your community.
Your order can be cancelled within 24 hours of placing it; this can be done by emailing firstname.lastname@example.org. Modifications to an existing order cannot be done.
Your order is processed 24 hours after is placed.
Yes, we ship to the communities 5 days a week, Monday to Friday. Depending on when you order, your products will be placed on one of those planes from Ottawa.